ESC Techinical Support, Resources and Training
ESC is Here for Your Training Needs
Technical Support
Every machine we sell comes with training from a certified trainer.
- Training customized to your experience level
- In-person or virtual sessions
- Guides, lessons and videos for every stage
- Regional offices across Canada
- Support in English, French and Spanish
Training Resources
Each machine we sell comes with training, done by a certified trainer with many years of experience. Training is customized to the requirements and experience level of each client, and can be in-person or virtual.
In addition, ESC is happy to provide you with fantastic resources to teach you how to get the most from your embroidery machine. With guides, lessons, and videos you’ll be covered as you move from a beginner to advanced operator.
Western Canada
For all support and service inquiries in British Columbia, Alberta, Saskatchewan and Manitoba, please contact our Calgary head office.
Chris Tisdale
Regional Master Trainer / TechnicianJose Valladares
Technician / Trainer — Spanish language supportRegional Offices
For Ontario, Quebec and Maritimes-based customers, please contact your local ESC office for support and service-related inquiries.
Guelph, ON
Paul Harrison — Ontario Sales/Service Manager
Montreal, QC
Yancy Savoie — Quebec Sales/Service Manager
Fredericton, NB
Ron Squires — Maritimes Sales/Service ManagerFor international sales, support and service related questions, or for any other inquiries from outside of Canada, please contact our Calgary head office at 1-888-805-8631 or info@embroiderysystems.com.
The Melco Board-Repair Depot
Motherboards, power supplies, and control electronics repaired in-house by factory-certified technicians — the only international depot of its kind. Ship it in, get it back working.
Testimonials
We at Hallmark Promotions want to sincerely thank you for all your work and help regarding our company’s embroidery division. We are currently running six of your Melco EMT16X machines, and have found them to be very efficient and reliable machines. However, we also know that a machine is not better than the follow-up service provided by the distributor. In this regard, Bruce, Chris and team, we are grateful for your friendly, helpful, knowledgeable, consistent, quickly responsive, and just all around stellar customer service.
Hallmark Promotions
Bruce, Kai and the team at Embroidery Systems Canada have been true vendor partners since day one. We got into the business in 2013 and knew very little about embroidery. Bruce went above and beyond to settle us into business, and that’s something we will never forget.
Silver Screen Printing
I’ve purchased quite a bit of equipment from this company and always received top notch service. From my embroidery needs to heat transfer equipment and supplies, it’s great to work with a business that can provide equipment support as well as business supplies. I highly recommend Embroidery Systems Canada.
CanCorp Branding
From the first day I met Kai and everyone else at Embroidery Systems, they have been incredibly helpful with everything related to embroidery — from buying and figuring out how to use the Melco machines and software, to purchasing supplies. Their friendly demeanor and welcoming smile make every visit a pleasure. I can always count on them for excellent customer service and support for my company’s embroidery needs. Overall, they are a fantastic company to work with and I highly recommend them.
Embroidery Systems customer
Need a hand with your machine?
Our technicians and trainers are here to help, wherever you are.