Melco Embroidery Motherboard Repair
Authorized Repair Depot
Electronics Repair
The only authorized electronics repair depot for Melco Embroidery Systems worldwide.
- Boards, keyboards and power supplies repaired in-house
- Two to five business days once received
- Tested on our own in-house lab machines
- 90-day warranty on parts installed by a certified technician
- We accept boards from embroiderers worldwide
Frequently Asked Questions
What is the turnaround time for board repair?
Shipping times will depend upon location, but once received the typical turnaround time to repair the board is two to five business days.
How should I package my board?
Boards are fragile. Boards should be placed inside an electrostatic sleeve, and then packaged inside a firm card box with foam padding or bubble wrap to prevent damage during transit. You can never be too careful when shipping a board.
Do you offer repairs for boards worldwide?
Yes. Embroidery Systems Canada is the only authorized electronics repair depot for Melco Embroidery Systems worldwide. We are happy to help work on Melco electronics for embroiderers all over the world.
Can you fix my board?
Upon receiving the board our technicians will diagnose potential issues with the hardware and determine if it is possible to fix. While the vast majority of boards are repairable, in the event where it cannot be repaired we will inform you that repair is impossible and advise alternative options.
Effective August 29, 2025 the United States has ended its de minimis shipping exemption program. Previously, shipments valued at less than $800 USD would not be subject to any import fees. Now that this exemption has ended, boards sent back to US-based customers may be subject to import fees, which would be paid by you the customer. Although the boards are shipped for the purpose of being repaired rather than being bought or sold, the tariff situation is constantly changing and we are uncertain whether import fees would apply or how much they would be. Please contact us with any questions at 1-888-805-8631 or info@embroiderysystems.com.
Machine Services
- All EMC/EMT & Amaya keyboards and power supplies
- All EMC 10T machines
- Some EMC 10/4T boards — contact us for specific repairs
- All EMT, EMT 10/4T, EMC 10 and EMC 6 boards and power supplies
- All Amaya, Amaya XT and Amaya XTS boards
- EMT 16 boards
Price Minimums and Estimates
Our minimum charge to test a board or power supply is $350.00 USD. Our average charges for certain repairs are as follows. These are estimates only — we will quote final charges after diagnosis. Some boards will cost more or less to repair depending on the issue.
| EMT Phase 2 or F1 power supply — repair | $750.00 USD |
|---|---|
| EMT Phase 2 or F1 power supply — exchange on new | $1,500.00 USD less $250 core exchange |
| EMC Black Condor or 005570 — repair | $300.00 USD |
| EMC keyboard (all 10 key switches replaced) | $350.00 USD minimum |
| EMT keyboard | $275.00 USD minimum |
| ESTOP boards, EMT series | $450.00 USD minimum |
| Amaya / EMT 16-series CPU boards | $799.00 USD minimum |
| Most EMC & EMT older-generation boards | $450.00 USD plus outside parts if required, max $100.00 USD |
All charges are shown in US dollars and do not include return shipping. If a board cannot be repaired you will be advised, and there will be no charge other than return shipping should you want it returned.
Repair Details
All repairs are tested in our in-house lab machines. We have most models of EMC/EMT and Amaya in our testing facility.
We can ship goods back charged to your UPS, DHL or FedEx account. If you want to prepay the shipping charges we can quote you post, or UPS ground or air.
All of our work is covered by a 90-day warranty, only for parts installed by a certified Melco technician. There is no warranty for customer self-installation.
Payment
All payments are due prior to the boards shipping. We do not grant any open terms on repairs.
All customers will receive a PayPal invoice that they can pay by Visa, Mastercard or American Express. All payment must be made by PayPal or by direct wire transfer to our account. No exceptions.
Payment is due immediately upon receiving an invoice. If you do not pay your invoice within 30 days of receipt, Embroidery Systems Canada/Del Caribe reserves the right to keep your repaired part for future resale.
Shipping Details
Any boards that require repair must be shipped pre-paid via the courier or post office of the shipper’s choice. ESC Canada will not be responsible for lost or damaged shipments — please ensure you ship with a reliable transporter.
It is advisable that you contact us to verify that your part is actually serviceable by our technicians. Note: our technicians will not diagnose your machine problem over the telephone if you reside outside of Canada. If you suspect you have an electronic problem, contact your Melco distributor or Melco’s service department for assistance. We will not be held responsible for boards or power supplies that have been misdiagnosed, and we will not repair any boards that have been previously repaired by, or had repair attempted by, an unauthorized technician.
A physical note or documentation specifying the suspected problem with the part, a contact person, and a telephone number and email address.
Declaring value
Ship part value at $10.00 Repair (Product of USA). If you value the goods for a greater amount, Canada/USA Customs will deem it to be a sale to us and additional customs handling fees and taxes may be payable.
Please advise once it has been shipped so we can schedule accordingly.
Have questions about board repair?
Our technicians are happy to answer any questions you may have about damaged boards and the services offered.